bh999f Privacy Policy

01 Introduction

bh999f ("the Platform", "we", "us", "our") is committed to protecting the personal information of every individual who accesses or uses its online casino and sports betting services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by bh999f. Please read this policy carefully to understand our approach to your personal data and how we will treat it.

This Privacy Policy applies to all users of the bh999f platform, including visitors who browse without registering, registered account holders, and any individual who contacts bh999f for support or enquiries. By accessing the bh999f website or creating an account, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.

This policy should be read in conjunction with the bh999f Terms & Conditions, which govern your use of the platform more broadly. Where any conflict exists between this Privacy Policy and the Terms & Conditions regarding the handling of personal data, this Privacy Policy shall take precedence.

02 Data We Collect

bh999f collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we may collect about you are described below.

2.1 Identity Data

This includes your full legal name, date of birth, gender, and a copy of one or more government-issued identity documents (such as a National Identity Card, passport, or birth certificate) that we may request during the account verification process. Identity data is collected to confirm that you meet the minimum age requirement of 18 years and to satisfy our obligations under applicable anti-money laundering procedures.

2.2 Contact Data

This includes your email address, mobile phone number, and residential address. Contact data is used to communicate with you about your account, notify you of important platform updates, and respond to support requests. We do not use your contact details for unsolicited third-party marketing without your explicit consent.

2.3 Financial Data

This includes details of the payment method(s) you use to deposit and withdraw funds, including bKash wallet numbers, Nagad account references, Rocket account references, Upay identifiers, Dutch-Bangla Bank account details, or card numbers (stored in truncated form only) for Visa and Mastercard transactions. Full payment credentials are never stored directly on bh999f servers — payments are processed through secure third-party payment gateways, and only a tokenised reference is retained by bh999f.

2.4 Transaction Data

This includes records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and any other financial transactions associated with your bh999f account. Transaction data is retained for account management, dispute resolution, and regulatory compliance purposes.

2.5 Technical Data

This includes your IP address, browser type and version, operating system, device type, screen resolution, time zone setting, and other technical identifiers automatically transmitted to our servers when you access the platform. Technical data is used to optimise the platform for your device and to detect fraudulent or automated access attempts.

2.6 Usage Data

This includes information about how you interact with the bh999f platform, such as pages visited, games launched, session duration, navigation paths, and click behaviour. Usage data helps us improve the quality and relevance of the services we offer.

2.7 Communications Data

This includes the content of any messages you send to the bh999f support team, any feedback you submit, and any other written communications between you and bh999f. Communications data is retained to maintain a record of interactions and to improve support quality.

03 How Data Is Collected

bh999f collects your personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, placing a bet, contacting support, or responding to a survey.
• Automated technologies: Data collected automatically when you access the platform, including cookies, server logs, and similar tracking technologies as described in Section 7 of this policy.
• Third-party payment processors: Confirmation data returned by payment providers such as bKash, Nagad, Rocket, and card processing networks after a transaction is completed. bh999f does not receive full payment credentials from these providers.
• Identity verification services: Where bh999f uses a third-party KYC (Know Your Customer) service provider to verify identity documents, that provider may share a verification result and associated metadata with bh999f.
• Game providers: Game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming may transmit session data back to bh999f as part of the game integration, including game outcomes and session timestamps.

04 Purposes of Processing

bh999f processes your personal data for the following purposes:

Purpose	Data Categories Used
Account registration and management	Identity, Contact
Age and identity verification (KYC)	Identity, Contact
Processing deposits and withdrawals in BDT	Financial, Transaction
Delivering casino and sports betting services	Transaction, Usage, Technical
Fraud detection and prevention	Technical, Financial, Transaction
Anti-money laundering compliance	Identity, Financial, Transaction
Customer support and dispute resolution	Identity, Contact, Communications, Transaction
Platform performance and optimisation	Technical, Usage
Responsible gaming monitoring	Transaction, Usage
Sending transactional account notifications	Contact
Sending promotional communications (where consent given)	Contact, Usage

05 Legal Basis for Processing

bh999f processes your personal data on the following legal grounds, depending on the specific purpose involved:

• Contractual necessity: Processing required to register your account, process transactions, and provide the betting and gaming services you have signed up to use.
• Legal obligation: Processing required to comply with applicable anti-money laundering regulations, age verification requirements, and any other legal obligations applicable to the operation of an online gaming platform serving Bangladeshi players.
• Legitimate interests: Processing carried out for fraud detection, platform security, responsible gaming monitoring, and service quality improvement, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for optional purposes such as sending promotional communications, where you have provided explicit prior consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

bh999f does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners receive the minimum data necessary to process your financial transactions.
• Identity verification providers: Third-party KYC service providers receive identity documents solely for the purpose of completing verification checks required under our account opening procedures.
• Game providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive session identifiers and gameplay data necessary to deliver and settle their respective games.
• IT infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on our behalf under contractual data processing agreements that impose equivalent data protection obligations.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory instruction, bh999f may disclose personal data to the relevant authorities. We will inform you of any such disclosure where legally permitted to do so.

07 Cookies & Tracking Technologies

bh999f uses cookies and similar technologies to operate and improve the platform. Cookies are small data files stored on your device that help us recognise your browser and recall your preferences and session state between visits.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Required for core platform functionality including user authentication, session management, and security features. These cannot be disabled without impairing your ability to use the platform.
• Performance cookies: Collect anonymised information about how visitors use the platform, such as which pages are visited most frequently and whether error messages are displayed. This data helps us improve platform performance.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options to provide a more personalised experience on return visits.
• Analytics cookies: Used by bh999f's internal analytics systems to understand user behaviour patterns at an aggregate level and to measure the effectiveness of platform improvements.

7.2 Managing Cookies

You may configure your browser settings to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or using core features of the bh999f platform. Instructions for managing cookies are available in the help documentation of your browser. bh999f does not respond to browser "Do Not Track" signals at this time.

08 Data Retention

bh999f retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Account data: Retained for the duration of your account and for a period of at least five years following permanent account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Identity verification documents: Retained for the duration of the account and for a minimum of five years following account closure.
• Support communications: Retained for up to three years from the date of the communication, unless the subject matter relates to an ongoing dispute or legal proceeding, in which case retention is extended until the matter is fully resolved.
• Technical and usage data: Typically retained in aggregated or anonymised form for analytical purposes for up to two years.

When personal data is no longer required, bh999f will delete or irreversibly anonymise it in a secure manner. Deletion requests submitted by users are processed in accordance with Section 10 of this policy.

09 Data Security

bh999f implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bh999f servers.
• Encryption of sensitive data fields at rest within our databases.
• Role-based access controls that limit employee access to personal data to those with a genuine operational need.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Incident response procedures to detect, investigate, and report data breaches within required timeframes.
• Strict contractual data protection requirements imposed on all third-party processors who handle bh999f user data.

10 Your Data Rights

As a user of the bh999f platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact bh999f at [email protected] with the subject line "Data Rights Request" and a description of the specific right you wish to exercise. We will respond within 30 days of receiving your request.

• Right of access: You have the right to request a copy of the personal data bh999f holds about you, together with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request that bh999f delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Where erasure is not possible due to legal requirements, we will restrict processing instead.
• Right to restriction of processing: You may request that bh999f restricts the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests at any time. bh999f will cease that processing unless there are compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

11 Children's Privacy

The bh999f platform is strictly intended for adults aged 18 years and over. bh999f does not knowingly collect or process personal data from any person under the age of 18. If we become aware that personal data from an underage individual has been collected, we will take immediate steps to delete that data and close the associated account. Any funds deposited by a verified underage user will be returned in accordance with our Terms & Conditions.

If you believe that a person under 18 may have registered on bh999f, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12 Third-Party Links

The bh999f platform may contain references to third-party game providers and payment partners. While bh999f works only with reputable partners, we are not responsible for the privacy practices or content of any third-party services. This Privacy Policy applies solely to data collected and processed by bh999f. We encourage you to review the privacy policies of any third-party service providers whose terms govern your interaction with their products.

13 Changes to This Privacy Policy

bh999f reserves the right to update this Privacy Policy at any time. The most current version will always be published at bh999f.app/privacy-policy, and the revision date shown in the hero section of this page will be updated accordingly. For material changes — those that significantly affect how we collect or use your personal data — bh999f will notify registered users via their registered email address before the changes take effect. Your continued use of the platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bh999f handles your personal data, please get in touch with our support team using the details below. All data-related requests are handled with priority by our dedicated team.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request"
• Response time: Within 30 days for formal data rights requests; within 24 hours for general privacy enquiries (Bangladesh Standard Time, UTC+6).